Refund & Return Policy

At ZenStatues, we want you to be completely satisfied with your purchase. If you’re not happy with your Zen statue or other products, we’re here to help. This Refund & Return Policy explains how returns and refunds work for purchases made on ZenStatues.com.

1. Return Eligibility & Timeframe

  • You may request a return or refund within 30 days of the delivery date.
  • To be eligible, items must be unused, in their original condition, and returned with any original packaging.
  • You must have proof of purchase (order number or receipt) to qualify for a refund.

2. How to Initiate a Return

To start a return or request a refund:

  • Email our support team at: support@zenstatues.com
  • Include your order number, item name(s), and reason for return.
  • Our team will respond with instructions on how to send the item back for inspection.

3. Refund Process

  • Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment.
  • Refund processing may take up to 7–10 business days depending on your bank or payment provider.

4. Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect. In such cases, ZenStatues will cover reasonable return shipping costs.
  • Shipping fees are non-refundable unless required by law.

5. Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery.
  • Send a photo of the item showing the issue along with your order number.
  • We will arrange for a replacement or full refund, including shipping costs if applicable.

6. Non-Refundable Items

Certain items are not eligible for refund or return, including:

  • Gift cards or promotional credits
  • Items marked as final sale
  • Personalized or custom-made products (unless defective)
  • Items returned without original packaging and proof of purchase

7. Exchanges

We offer exchanges for items of equal value if the original item is defective or damaged.
To request an exchange, contact support@zenstatues.com with the details.

8. Cancellation Before Shipping

If you wish to cancel your order before it’s shipped, contact us as soon as possible.

  • If your order hasn’t shipped, we will cancel it and issue a full refund.
  • Once shipped, the return process must be followed.

9. Contact Us

If you have any questions about our refund and return process, please contact:

📧 support@zenstatues.com
ZenStatues Customer Support

Thank you for shopping with ZenStatues — where calm begins at home.