Fraud Policy

At ZenStatues, managed by Nanjing Jingjiu Xinxi Keji Youxian Gongsi, we are committed to maintaining a secure and trustworthy environment. This Fraud Policy outlines our commitment to protecting our customers and our business from fraudulent activities, ensuring that your journey toward a calmer home remains safe.

1. Our Commitment to Security

We implement rigorous security measures to protect:

  • Our Customers: Preventing unauthorized use of your personal and financial information.
  • Payment Integrity: Ensuring all transactions for our zen statues are processed through secure, PCI-compliant gateways.
  • Community Trust: Protecting the authenticity of our product reviews and customer feedback.

2. Detection of Fraudulent Activity

To ensure a high-vibration and safe shopping experience, we monitor for red flags, including but not limited to:

  • Inconsistent Data: Mismatched billing and shipping information that cannot be verified.
  • High-Risk Orders: Multiple orders placed within a short timeframe using different credit cards or from suspicious IP addresses.
  • Unverified Addresses: Orders destined for known freight forwarders or high-risk geographic locations without prior verification.
  • Bot Activity: Automated attempts to scrape site data or submit fake reviews.

3. Order Verification & Hold Process

If an order is flagged by our security system as "High Risk," ZenStatues reserves the right to:

  • Request Verification: We may contact you via support@zenstatues.com to request additional proof of identity or payment authorization.
  • Temporary Hold: We may pause the fulfillment of your buddha sculpture for up to 48 hours while we conduct a manual review.
  • Order Cancellation: We reserve the right to cancel any order that fails our security checks. In such cases, a full refund will be issued to the original payment method immediately.

4. Chargebacks and Disputes

We encourage open communication. If you have an issue with a charge, please contact us before initiating a chargeback with your bank.

  • Friendly Fraud: Filing a chargeback for a product that was successfully delivered is considered a violation of our terms.
  • Investigation: We work closely with payment processors (like Stripe and PayPal) to investigate every dispute. We provide detailed evidence (tracking numbers, delivery confirmations) to contest fraudulent chargebacks.

5. Reporting and Compliance

ZenStatues complies with international anti-fraud regulations. We may report confirmed fraudulent activity to the relevant law enforcement agencies or payment networks to prevent further misuse of the global e-commerce ecosystem.

6. Contact Us

If you notice any suspicious activity related to our Site or believe your account has been compromised, please reach out to our security team immediately:

Brand Name: ZenStatues
Legal Entity: Nanjing Jingjiu Xinxi Keji Youxian Gongsi
Business Address: Room 12-1172, Yuefu Mansion, No. 254 Pengdao Road, Baguazhou Street, Qixia District, Nanjing, Jiangsu 210012, China
Email: support@zenstatues.com