Fraud Policy
At ZenStatues, we are committed to maintaining a secure, fair, and trustworthy shopping experience for all of our customers. Our Fraud Policy explains how we detect, prevent, and respond to potentially fraudulent activity related to orders, payments, reviews, and interactions on our site.
1. What We Protect
We take fraud prevention seriously to protect:
- Customers placing legitimate orders
- Our business and inventory
- Payment and personal information
- The integrity of our reviews and feedback
This ensures a safe online experience for everyone.
2. Detecting Fraudulent Activity
We use a mix of automated systems and manual review processes to identify signs of potential fraud, including but not limited to:
- Unusual ordering patterns (e.g., multiple orders from the same card or IP)
- Mismatched billing and shipping information
- High-risk shipping addresses or freight forwarders
- Repeated charge attempts on the same account
- Suspicious review submissions or repeated feedback from the same source
These indicators help us assess whether an order or review may be fraudulent.
3. Actions We May Take
When an order or activity is flagged as potentially fraudulent, ZenStatues may take one or more of the following actions:
- Cancel or hold the order before fulfillment
- Require identity or payment verification
- Contact you for confirmation if the order needs clarification
- Remove fraudulent reviews from our site
- Suspend or close accounts found violating this policy
- Report to payment processors or legal authorities if necessary
We reserve the right to refuse service to anyone who violates this policy.
4. Chargebacks and Disputes
Unauthorized use of payment information, and chargebacks without contacting us first, may be considered fraudulent. We work with payment processors to investigate disputes and may contest invalid chargebacks if we have evidence of a legitimate transaction.
If you believe a charge on your account is incorrect, please contact your card issuer and reach out to us so we can assist in resolving the issue promptly.
5. Reporting Suspicious Activity
If you see something that doesn’t look right — such as a suspicious review, unusual charge, or abnormal account activity — please contact us immediately at:
We will investigate and take appropriate action to protect our customers and platform.
6. Continuous Improvement
Fraud prevention is an evolving effort. We regularly update our detection tools and internal processes to address new and emerging threats and provide a safer shopping environment.
Thank you for choosing ZenStatues — where calm begins at home.